I. General Provisions
1.1. Parties
A “User” is any visitor or consumer of the content on this website.
The website and its content are owned by Gentle House Ltd.
1.2. Subject
These General Terms constitute a binding agreement between the representatives of this website and its users. Every user must comply with these terms and Bulgarian legislation. If a user does not wish to accept these terms or is unaware of them, they must cease visiting the website and using its content.
The use of the website, as well as any actions taken by the user based on its content, including damages, payments, or missed opportunities, are entirely the responsibility of the user. The same applies to consequences arising from an inability to access the website’s content. If the rights of the website or current legislation are violated, access to the website’s content may be denied or restricted without notice.
1.3. Awareness
The website provides users with the opportunity, in compliance with European and Bulgarian legislation, to familiarize themselves with these General Terms and the policies regarding personal data protection through a clearly visible notice with links to these documents.
The validity of user consent is determined by the audience, type, and topic of the website. Users always have the option to withdraw their consent at a later stage.
It is the user’s obligation to read and understand these terms as well as the website’s personal data policy.
The General Terms, content, and data policies are subject to revision without prior notice, especially in cases of error correction or inaccuracies. If changes are made, users may be required to agree to the revised terms, even if their previous consent is still valid, to ensure maximum security and awareness.
II. Rights and Obligations
The content of this website is provided for lawful purposes only and is the property of its representatives or third parties with whom additional agreements have been made or permission has been granted.
It is prohibited to use, copy, modify, or provide information or portions of this website, including its source code, design, and functionality, to third parties or systems without explicit written approval from the content/website owners. Exceptions apply solely within the legal framework for personal use or to inform third parties of the website’s content, provided it does not infringe on the rights of the website owners.
The user is obligated not to misuse the contact or feedback forms or other functionalities of the website in ways that disrupt its operation, integrity, content, or purpose. Additionally, the user must not use the website to collect information or send false messages on behalf of the website or its users.
III. Links, Advertisements, and Third-Party Content
The website may contain hyperlinks or references to other websites, graphical images provided by advertisers, clients, or embedded media such as videos/images supplied by third parties or other websites. Such content is not the responsibility of this website and does not fall under these General Terms.
The content is provided solely for user convenience and should align with these terms and the law. Should you encounter content that, due to a technical error or changes by third parties, does not comply with the requirements and has not yet been corrected/removed, you may notify us using the contact methods available on the website.
Links from third parties to this website are permitted only if they do not harm the website’s dignity or interests. If you wish to advertise, link to this website from your page, brochure, or other materials, please contact us.
IV. Personal Data and Contact
The data provided by users while using this site is used to respond to inquiries, improve the website, communicate with users, perform marketing and statistical analyses, process requests, and deliver services, among other purposes.
By submitting a contact form or request, the user agrees to provide the data necessary for follow-up communication. There are no fixed response deadlines as this depends on the nature of the inquiry/request and other factors such as submission time. However, unless hindered by specific circumstances or technical issues, users will receive a response as soon as possible. Malicious, vulgar, or inappropriate inquiries will not be addressed.
The personal data policy is a distinct part of these General Terms to emphasize user rights regarding the personal data they provide, in accordance with the legal framework.
V. Final Provisions
Contracts and agreements between the website owners and its users take precedence in case of conflict with these General Terms.
Certain parts of the website may have additional usage terms or access restrictions.
For all matters not covered by these General Terms, Bulgarian legislation applies.
VI. Changes to the General Terms
The website owners reserve the right to amend these and related terms without prior notice.
If you believe the website’s terms have been violated, please contact us using one of the methods provided on the website.
